HOSPITALITY AND TOURISM PROGRAM OPTIONS
Available in Vancouver, BC and Whistler, BC
DIPLOMA IN ESSENTIAL SKILLS FOR HOSPITALITY, SERVICE AND TOURISM
* 48 weeks total (24 study weeks + 24 weeks of co-op work placement) * 20 lessons/week of in-class study * Monthly start dates * Option to work part-time for all 48 weeks * Study Permit is required for all 48 weeks of study and Work Permit is required for co-op work placement only.
CERTIFICATE IN ESSENTIAL SKILLS FOR HOSPITALITY, SERVICE AND TOURISM
* 26 weeks total (24 study weeks + 2 weeks Capstone Project*) * 20 lessons/week of in-class study * Monthly start dates * Option to work part-time while studying for all 26 weeks * Only Study Permit required (part – time work rights given on study permit)
Overview and Learning Outcomes
These two programs equip students with knowledge and a highly versatile and practical skill set for their career in the tourism, hospitality and/or customer service industry. Upon completion of this program the student will have reliably demonstrated the ability to apply essential skills and knowledge related to:
- Canada; National Culture and Cross Cultural Communication including: Skills working with different cultures, establishing first impressions, and skills related to service industry standards.
- Customer Service, Sales and Marketing including: Public speaking skills, problem solving skills, applying marketing techniques.
- Travel, Tourism and Adaption including: Taking orders, planning for meetings, handing special needs, writing effective communication.
- Managing events, attractions and e-travel including: Research skills, organizing events, delivering presentations and time management skills.
- Tourism, Trends & Impacts including: Analyzing performance, setting personal and career related goals, workshop planning.
- Tourism Based Businesses and Workplace Communications including: Negotiation skills, management skills, interviewing and feedback.
Job Areas for Graduates:
This program will provide you with the training you need to work within the hospitality, customer service and tourism industries in a variety of roles such as:
* Food and Beverage Attendant * Restaurant Host/Hostess * Front Desk Receptionist * Function Attendant * Function Host * Server/Banquet Server * Sales Clerk/Customer Service Attendant * Ski Lift Attendant * Guest Services Staff * Concierge
|Name of Course/Subject||# Weeks||# of Hours|
|Course 1: Canada, National Culture and Cross Cultural Communication||4||80 hrs|
|Course 2: Customer Service, Sales and Marketing||4||80 hrs|
|Course 3: Travel, Tourism and Hospitality||4||80 hrs|
|Course 4: Managing Events, Attractions and Teamwork||4||80 hrs|
|Course 5: Tourism Trends and Impacts||4||80 hrs|
|Course 6: Tourism Based Businesses and Workplace Communications||4||80 hrs|
|Co-Op Work Practicum Term (Diploma Program only)||Max 24||480 hrs|
|Capstone Project* (Certificate Program only)||2||40 hrs|
What is a Capstone Project
The Capstone Project is an academic project in which students select a topic that relates to both their studies and their field of work. This is submitted in the form of a final written report or presentation. In selecting and working on their project, students will practice critical thinking, solving challenging problems, and developing skills such as oral communication, research skills, planning, self-sufficiency, and goal setting—valuable skills that are sought after by employers!
Co-Op Work Placement for Diploma Students
The Diploma level program combines 24 weeks of hospitality, tourism and customer service related study with a 24 week co-op work placement in an entry level front-line cooperative education position in a hospitality, tourism or customer service organization. Through this combination of in-class and practical on-the-job training, students develop their customer service skills, product and industry knowledge, professional skills and leadership aptitudes and soft skills like team work, problem solving, self-management, intercultural communication and collaboration. In the placement you will apply and develop the essential skills taught in the classroom portion of the program while being supervised by an experienced onsite supervisor. Co-Op positions could include the following:
- Food and Beverage Attendant
- Front Desk Receptionist
- Function Attendant
- Function Host
- Restaurant Host/Hostess
- Server/Banquet Server
- Sales Clerk/Customer Service Attendant
- Guest Services Staff
|* Age Minimum 19 years|
|* Demonstrate you have an intermediate level/level 4 in English with Tamwood Careers’ online written test and admission interview. The online test and interview are except if CEFR B1, IELTS 5, TOEFL ibT 52-64, Cambridge PET (Merit) or Tamwood Language Centre’s level 4 is presented. Take the online written test here|
|* If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student.|
|* Students who need to improve their English skills before getting admitted to this program can take English courses at Tamwood Language Centres.|